At IconicERP, we strive to deliver high-quality ERP solutions that empower businesses to manage operations effectively. Your satisfaction is important to us, and we are committed to ensuring transparency in our refund process.

1. General Policy

  • All purchases of IconicERP software licenses, subscriptions, or modules are considered final.

  • Refunds may be granted only under specific conditions outlined below.

  • By completing a purchase, you agree to this Refund Policy.

2. Eligible Refunds

Refund requests will be considered in the following cases:

  1. Technical Issues

    • If the software fails to function as described and our support team is unable to resolve the issue within 15 business days of your support request.

  2. Incorrect Product Delivery

    • If you are delivered the wrong edition/version of IconicERP than what you purchased.

  3. Duplicate Payment

    • If you were accidentally charged more than once for the same product or subscription.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind or dissatisfaction without valid technical justification.

  • Purchases made for the wrong software version or edition if the correct version was clearly indicated on the website.

  • Issues caused by third-party plugins, hosting environments, or custom modifications.

  • Subscription periods already consumed before a refund request.

4. Refund Process

  • All refund requests must be submitted in writing via our official support channel or contact form within 30 days of purchase.

  • Our support team may require additional details or access to resolve issues before approving a refund.

  • Approved refunds will be processed within 7–10 business days, and the amount will be credited back to your original payment method.

5. Trial & Demo Policy

  • Customers are encouraged to use the free demo/trial version before making a purchase.

  • This ensures that you understand the features and compatibility of IconicERP before making a payment.

6. Contact Information

If you have questions about this Refund Policy, please get in touch with us at:
📧 admin@iconicerp.com
🌐 www.iconicerp.com