{"id":18130,"date":"2022-08-22T23:00:26","date_gmt":"2022-08-22T20:00:26","guid":{"rendered":"https:\/\/iconicerp.com\/?p=18130"},"modified":"2022-08-19T16:34:59","modified_gmt":"2022-08-19T13:34:59","slug":"how-to-deal-with-difficult-customers","status":"publish","type":"post","link":"https:\/\/iconicerp.com\/ar\/how-to-deal-with-difficult-customers\/","title":{"rendered":"How to Deal with Difficult Customers: 11 Proven Tips for Retailers"},"content":{"rendered":"<table class=\"aligncenter\" style=\"width: 80%; border-collapse: collapse; border-style: none;\">\n<tbody>\n<tr>\n<td style=\"width: 80%;\"><em><strong>Quick take:<\/strong>\u00a0Handling difficult customers is a tricky task, but you can greatly increase your chances of seeing a positive outcome by following a few key steps. In this post, you\u2019ll learn:<\/em><\/p>\n<ul>\n<li><em>The mindset you need to adapt to help you face less-than-pleasant customers<\/em><\/li>\n<li><em>The words (including quick scripts) to use when interacting with unhappy shoppers\u00a0<\/em><\/li>\n<li><em>How to prevent difficult customer situations from happening in the first place<\/em><\/li>\n<\/ul>\n<p>Dealing with difficult customers can be\u2026 well,\u00a0<i>difficult,<\/i> but it doesn\u2019t have to be. With the right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed.<\/p>\n<p>This post offers tips and insights to help you do just that. Our hope is by the end of the article, you and your staff will be more prepared to handle difficult shoppers. Look at the How to Deal with Difficult Customers: 11 Proven Tips for Retailers.<\/p>\n<p>Let\u2019s dive in.<\/p>\n<h2><b>1. Have the right mental attitude<\/b><\/h2>\n<p>Take a few seconds to breathe and put yourself in the right mindset before dealing with the customer. Remind yourself that the shopper isn\u2019t necessarily mad at\u00a0<i>you<\/i>, but rather, they\u2019re miffed about the situation.<\/p>\n<p><b>Having the right mental attitude will help prevent your buttons from getting pushed and enable you to respond in a calm and professional manner.<\/b><\/p>\n<p><b>Ricky Marton, founder of\u00a0<a href=\"https:\/\/www.berobinhood.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Be Robin Hood<\/a>\u00a0says that the most important thing to do when dealing with troublesome shoppers is to not let them see that they\u2019re getting to you. \u201cOnce they realize they aren\u2019t in charge, they\u2019ll either leave or calm down and (hopefully) apologize.<\/b><\/p>\n<h2><b>2. Develop a thick skin<\/b><\/h2>\n<p>Along with having the right mental attitude is developing a thick skin and training yourself and your team to not shrink from difficult retail situations.<\/p>\n<p>\u201cAs a retailer, I have had a share of nasty encounters with retail customers. Initially, dealing with such customers was a difficult task but with time, I learned how to handle them,\u201d shares Robin Luo of\u00a0<a href=\"https:\/\/www.rochehandle.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Rochehandle<\/a><\/p>\n<p><b>He continues, \u201cthe most effective tip that has helped me to date is to develop a thick skin. That is, to let go of fear. I started viewing difficult customers as a new challenge rather than a condemnation. Start assuming that these customers are preparing you for a better future.\u201d<\/b><\/p>\n<h2><b>3. Hear the customer out and empathize with them<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p>People who are upset need to be heard, so let your customers talk, and don\u2019t interrupt them.<\/p>\n<p><b>\u201cLet the client vent about the situation if at all possible,\u201d advises Carrie Thompson, Facility Manager at\u00a0<a href=\"http:\/\/affordableministorage.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Affordable Mini Storage<\/a>. \u201cDon\u2019t allow physical violence or threats (time to call the police!). Allowing a client to fully verbalize their complaint or anger is valuable. Many issues arise or escalate because the client didn\u2019t feel like they\u2019d been heard.\u201d<\/b><\/p>\n<p>Here are a few things to keep in mind when listening to customers:<\/p>\n<h3><b>Practice active listening<\/b><\/h3>\n<p>At this stage, it\u2019s important to\u00a0engage in active listening, which is the practice of consciously assimilating what the other party has to say, instead of just standing silently in front of them.<\/p>\n<p>This will help make a good impression and it\u2019ll allow you to really take in what the customer is saying, so you can (if possible) resolve their issue efficiently.<\/p>\n<p><b>Active listening also entails that you listen with your whole body. This means using positive body language such as having an open stance and nodding along to show the other person that you\u2019re listening.<\/b><\/p>\n<h3><b>Make them feel that they\u2019re taken seriously<\/b><\/h3>\n<p>Gary Johnson, a Senior Consultant at\u00a0<a href=\"http:\/\/www.preventionadvisors.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Prevention Advisors<\/a>, recommends that you show customers that you\u2019re taking their concerns seriously. According to him, this can be done by maintaining eye contact and exhibiting the right non-verbal behaviors (like not smiling, excessively nodding, or rolling your eyes \u2014 more on this below).<\/p>\n<p><b>\u201cCall your customer by name, if possible,\u201d he adds. It makes people feel that they\u2019re being heard and could help calm them.<\/b><\/p>\n<h3><b>Respond with empathy<\/b><\/h3>\n<p>\u201cWhen someone yells at us, our natural response is usually to respond with either anger or go into defense mode. Avoid these at all costs,\u201d says Fiona Adler, Founder at\u00a0<a href=\"http:\/\/www.actioned.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Actioned.com<\/a>.<\/p>\n<p><b>\u201cWhether or not you think there\u2019s a real problem, it\u2019s real from the customer\u2019s perspective, so the appropriate emotion for you to respond with is \u2018empathy\u2019. Say things like; \u2018I can see why you\u2019re disappointed\u2019 or \u2018Oh dear, that\u2019s not what you would have expected or \u2018I can understand why you\u2019re upset.\u2019\u201d<\/b><\/p>\n<h2><b><a href=\"https:\/\/iconicerp.com\/wp-content\/uploads\/2022\/08\/Salfino_C_CustomerService.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-18136 size-full\" src=\"https:\/\/iconicerp.com\/wp-content\/uploads\/2022\/08\/Salfino_C_CustomerService.jpg\" alt=\"How to Deal with Difficult Customers: 11 Proven Tips for Retailers\" width=\"1000\" height=\"700\" srcset=\"https:\/\/iconicerp.com\/wp-content\/uploads\/2022\/08\/Salfino_C_CustomerService.jpg 1000w, https:\/\/iconicerp.com\/wp-content\/uploads\/2022\/08\/Salfino_C_CustomerService-430x301.jpg 430w, https:\/\/iconicerp.com\/wp-content\/uploads\/2022\/08\/Salfino_C_CustomerService-150x105.jpg 150w, https:\/\/iconicerp.com\/wp-content\/uploads\/2022\/08\/Salfino_C_CustomerService-700x490.jpg 700w, https:\/\/iconicerp.com\/wp-content\/uploads\/2022\/08\/Salfino_C_CustomerService-300x210.jpg 300w, https:\/\/iconicerp.com\/wp-content\/uploads\/2022\/08\/Salfino_C_CustomerService-768x538.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/b><\/h2>\n<h2><b>4. Be mindful of your verbal and non-verbal cues<\/b><\/h2>\n<p>The things you say \u2014 and don\u2019t say \u2014 can significantly affect the outcome of any customer interaction. Signs of boredom, impatience, or aggression will only escalate the situation. So, be very mindful of your words and the body language you project.<\/p>\n<p>Here are a few tips to help you do just that:<\/p>\n<h3><b>Verbal<\/b><\/h3>\n<p>Use \u201cphrases of courtesy.\u201d According to Ren\u00e9e Evenson, author of\u00a0<i>Powerful Phrases for Effective Customer Service<\/i>, \u201cCustomers appreciate being treated courteously, so when you interject words and phrases of courtesy appropriately throughout your conversations, you show your customers how you respect them.\u201d<\/p>\n<p>Evenson provides a handy list of phrases of courtesy that you can refer to. Check them out below and make it a point to incorporate them into your customer service vocabulary:<\/p>\n<ul>\n<li><i>\u201cI apologize. I didn\u2019t hear\/understand what you said.\u201d<\/i><\/li>\n<\/ul>\n<ul>\n<li><i>\u201cWill you?\u201d rather than \u201cYou will.\u201d<\/i><\/li>\n<\/ul>\n<ul>\n<li><i>\u201cYes,\u201d rather than \u201cYeah.\u201d<\/i><\/li>\n<\/ul>\n<ul>\n<li><i>\u201cSir.\u201d<\/i><\/li>\n<\/ul>\n<ul>\n<li><i>\u201cMa\u2019am.\u201d<\/i><\/li>\n<\/ul>\n<ul>\n<li><i>\u201cI\u2019ll check and be right back.\u201d<\/i><\/li>\n<\/ul>\n<ul>\n<li><i>\u201cWill you hold for a moment while I check on that?\u201d<\/i><\/li>\n<\/ul>\n<ul>\n<li><i>\u201cThanks for waiting.\u201d<\/i><\/li>\n<li><i>\u201cMr.\/Mrs.\/Ms. _____.\u201d (Address by the first name only if you know what&#8217;s appropriate)<\/i><\/li>\n<\/ul>\n<h3><b>Non-verbal<\/b><\/h3>\n<p>Be careful with the non-verbal cues that you give off.<\/p>\n<p>\u201cBody language is an important tool for showing a customer you are serious about resolving the issue,\u201d says\u00a0<a href=\"http:\/\/www.laurieguest.com\/\">Laurie Guest<\/a>, an author, trainer, and keynote speaker with a focus on customer service.<\/p>\n<p><b>\u201cNodding, eye contact, and note taking are all excellent modes of silent communication. Most importantly, keep quiet. If you interrupt, the person will assume you are not listening and often feel the need to start over again. Patiently listen to the whole story.\u201d<\/b><\/p>\n<p>You should also avoid defensive or hostile gestures such as closed fists or folded arms as they could aggravate the customer.<\/p>\n<p>For your reference, here\u2019s a table you can refer to when it comes to the dos and don\u2019ts of body language in retail:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-64901828615 aligncenter\" src=\"https:\/\/www.vendhq.com\/wp-content\/uploads\/2015\/12\/15-Dec-2015-Image3-644x359.png\" sizes=\"auto, (max-width: 644px) 100vw, 644px\" srcset=\"https:\/\/www.vendhq.com\/blog\/wp-content\/uploads\/2015\/12\/15-Dec-2015-Image3-644x359.png 644w, https:\/\/www.vendhq.com\/blog\/wp-content\/uploads\/2015\/12\/15-Dec-2015-Image3.png 1208w\" alt=\"\" width=\"644\" height=\"359\" \/><\/p>\n<h2><b>5. Be discreet<\/b><\/h2>\n<p>Being tactful and discreet is crucial when dealing with difficult customers. Remember, other people are watching, and some may even whip out their smartphones to record the conflict. The last thing you want is for the incident to hit social media.<\/p>\n<p>Johnson recommends that managers and associates speak in a slow and lowered voice. Strong emotions are infectious, so control your feelings and avoid doing anything that could further aggravate the situation.<\/p>\n<p>And if possible, don\u2019t deal with the situation on the sales floor. John Moss, CEO at\u00a0<a href=\"https:\/\/www.englishblinds.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">English Blinds<\/a>,\u00a0recommends that you \u201cdiscreetly remove the customer in question from an area where they can be seen\/heard by other customers to minimize disruption and the potential for the interaction to impact on brand perception by other shoppers.\u201d<\/p>\n<p><b>\u201cThis can be achieved by inviting the customer to come to an office or somewhere quieter to talk properly, which also serves the dual purpose of making the customer feel important, and as if their complaint or issue is being handled with the appropriate gravitas,\u201d he adds.<\/b><\/p>\n<h2><b>6. Communicate what you can and can\u2019t do about their situation<\/b><\/h2>\n<p>Once you\u2019ve heard what the customer has to say, you\u2019ll need to talk to them about what you can and can\u2019t do. Anne Miner of<a href=\"http:\/\/dunvegangroup.com\/index.php\">\u00a0The Dunvegan Group<\/a>\u00a0recommends that you start by clarifying and apologizing.<\/p>\n<p>\u201cOnce you have heard the story, ask questions to clarify where necessary. Then, apologize \u2014 tell the customer you are sorry they have had this experience, feel this way, or whatever is appropriate.\u201d<\/p>\n<p>From there,\u00a0 proceed by communicating what you can and can\u2019t do about their problem. Whatever you say, though, see to it that you\u00a0<i>do something.\u00a0<\/i><\/p>\n<p>\u201cNever say: \u201cThere\u2019s nothing I can do.\u201d That statement is like gasoline on a campfire. Although it may range from simply gathering facts to solving the problem, there\u2019s ALWAYS something you can do. If you are a member of the team, then all the work done for the customer is a reflection of the overall quality,\u201d says Guest.<\/p>\n<p><b>Miner echoes this advice. \u201cTell the customer what you CAN do for them \u2014 issue a refund, a credit, or connect them to the manufacturer.\u201d<\/b><\/p>\n<p><b>Now, what happens when you can\u2019t bend to your customer\u2019s wishes?<\/b><\/p>\n<p><b>The best thing is to be upfront. Miner recommends saying something like:\u00a0<\/b><b><i>I wish I could do that for you. At this moment, that is beyond my authority but I will ask ______. May I have your phone number so I can get back to you?<\/i><\/b><\/p>\n<p>Here\u2019s an additional tip: if possible, let the customer know about the changes that you\u2019ll make\u00a0<i>as a result of their complaint.<\/i><\/p>\n<p>\u201cMake the customer feel like they\u2019ve made a difference,\u201d advises Adler. \u201cThe last thing customers want is to feel like their feedback is going nowhere. Make sure that you let them know that you\u2019re very grateful they alerted you to this problem. Then let them know the steps that will be taken to ensure the same thing won\u2019t happen to other customers.\u201d<\/p>\n<h2><b>7. Act quickly<\/b><\/h2>\n<p>If you can resolve the customer\u2019s problem immediately, then, by all means, do so. This has several benefits:<\/p>\n<p>For one, being able to quickly address a customer\u2019s concerns may just turn their negative experience into a positive one. If you can get on top of things and satisfy the shopper, they might end up as a loyal customer who buys from you regularly and tells their friends.<\/p>\n<p>Resolving a customer\u2019s issue ASAP also prevents a situation from escalating. This is especially true if someone is complaining loudly inside your store.<\/p>\n<p><b>As Nicole Reyhle\u00a0<\/b><a href=\"http:\/\/www.forbes.com\/sites\/nicoleleinbachreyhle\/2014\/07\/28\/dealing-with-difficult-customers\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>wrote in her Forbes column<\/b><\/a><b>, \u201cwhen a customer is creating a scene in front of other customers, you should aim to resolve it as fast and quietly as possible\u2026 One of the main reasons for this is that any customer who becomes upset and loud about it in your business is likely the same type of person to talk about this experience with friends, family, and other potential customers.\u201d<\/b><\/p>\n<h2><b>8. Compensate for their discomfort (if necessary)<\/b><\/h2>\n<p>Taking this step isn\u2019t always necessary and depends on the situation. For instance, if the issue is due to an error on your part, it may behoove you to do something extra for the customer.<\/p>\n<p>Jason Perkins of\u00a0<a href=\"https:\/\/sdseofirm.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">San Diego SEO Firm<\/a>\u00a0suggests providing additional compensation to make up for any mistakes or issues.<\/p>\n<p><strong>\u201cGive them something to compensate for the discomfort. When customers complain about something, either it has to do with your service or with the people who are working for you. If they feel that they are not being serviced properly, you have to give them something to make up for the mistake,\u201d he says.<\/strong><\/p>\n<p>\u201cSince I was a manager, I made it a point to give these customers a coupon, discount or maybe give them their item for free or give them a replacement.\u201d<\/p>\n<p>Alberto Navarrete, the General Manager of\u00a0<a href=\"https:\/\/friscomaids.net\/\">Frisco Maids<\/a>, says this tactic works well for his company. \u201cAs soon people hear from a free service or something they will gain from their \u2018displeasure\u2019 then all things turn out for the better. We at Frisco Maids decided to lose some money on certain jobs than on leaving a client with a bad taste of mouth,\u201d he shares.<\/p>\n<p>Magic Mind, the brand that sells the popular productivity drink, serves as an excellent example of how to properly (and swiftly) compensate customers who are having issues.<\/p>\n<p>Here\u2019s what happened: when my latest shipment ran into delays, the Magic Mind team immediately apologized and rectified the situation by looking into the delivery issues, while shipping an additional order for free.<\/p>\n<p>While the customer (i.e., yours truly) wasn\u2019t being particularly difficult, the team at Magic Mind handled the situation exceptionally well.<\/p>\n<p>&nbsp;<\/p>\n<h2><b>9. Make a judgment call: Will you tolerate someone who\u2019s being downright obnoxious or unfair?<\/b><\/h2>\n<p>If the situation reaches a point where the customer crosses the line and becomes downright rude and unfair, you\u2019ll need to make a judgment call on giving them what they want versus \u201cfiring\u201d them.<\/p>\n<p>Yes, choosing the latter would mean that they\u2019ll never shop with you again, but keeping a problematic customer can be just as bad.<\/p>\n<p><b>As customer service and speaker\u00a0<\/b><a href=\"http:\/\/www.hyken.com\/\"><b>Shep Hyken<\/b><\/a><b>\u00a0puts it, \u201cif the customer crosses the line, it may be time to fire the customer, politely sending them on their way to the competition. A bad customer can hurt morale and make the working environment uncomfortable. Just as bad, a manager that won\u2019t stand up to the customer and support his\/her employees can have a negative impact as well.\u201d<\/b><\/p>\n<p>Here are some steps you could take when asking customers to leave:<\/p>\n<ol>\n<li><b>The first is to give them a chance to calm down.<\/b> Tell them in a calm but firm voice that they need to tone down the foul language or actions and that you won\u2019t be able to help them if their behavior persists.<\/li>\n<li><b>If they refuse to calm down, politely ask them to leave.\u00a0<\/b>According to Johnson, you can say things like:<\/li>\n<\/ol>\n<ul>\n<li><em>Mr. Jones, I have not been rude to you, so there is no need to be rude to me. If you calm down, I will be able to assist you, but if you continue to threaten me I must notify the authorities<\/em><\/li>\n<li><em>I apologize, but if you continue to use this language, I will be forced to ask you to leave the store.<\/em><\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b>If things escalate, call the authorities.<\/b>\u00a0Depending on your store\u2019s procedures, you could notify mall security (if applicable) or get the police involved.<\/li>\n<\/ol>\n<h2><b>10. Practice diffusing anger<\/b><\/h2>\n<p>Staying calm and empathizing with frustrated and emotional shoppers can be difficult, but it\u2019s entirely doable if you practice. That\u2019s why Johnson advises retailers to routinely conduct training sessions on diffusing anger.<\/p>\n<p><b>\u201cTo better prepare your staff, a good strategy is to use interactive role-playing. Set up training sessions so that team members can practice dealing with angry and upset customers,\u201d he says.<\/b><\/p>\n<p><b>Johnson, who personally facilitated such sessions, shares that staff members always feel more empowered and comfortable after role-playing different scenarios. \u201cIt\u2019s one thing to think \u2013 in your head \u2014 what you would do or say, but it\u2019s a whole other thing when you actually have to articulate it out loud and practice what you need to do.\u201d<\/b><\/p>\n<h2><b>11. Don\u2019t forget about your employees<\/b><\/h2>\n<p>Make sure you have a solid team who can support your customer service efforts. Part of doing this means rewarding your employees for the hard work that they\u2019ve been doing.<\/p>\n<p>\u201cDealing with difficult customers in retail is never easy, especially if you have been trained that the customer is always right. Deescalating a high-tension situation requires a lot of patience and empathy, and can even take a toll on one\u2019s job satisfaction or overall happiness,\u201d says Jacob Dayan, CEO, and Co-founder of <a href=\"https:\/\/www.financepal.com\/\">Finance Pal<\/a>.<\/p>\n<p>\u201cIncentivizing workers to effectively handle difficult or irate customers raises the workplace\u2019s overall morale and pushes higher standards of customer service. You can do this by implementing rewards systems, offering employee benefits, increasing wages, or by simply giving praise.\u201d<\/p>\n<h2>Bonus: recognize that it\u2019s best to prevent issues from arising in the first place<\/h2>\n<p>The best way to deal with difficult customer situations? Prevent them from happening in the first place. Here\u2019s how:<\/p>\n<h3><b>Keep your store neat and adequately stocked<\/b><\/h3>\n<p>Keeping your store organized makes it easier for shoppers to navigate your location and get their hands on the things they need. This gives them a faster and more convenient in-store experience and decreases the likelihood that they\u2019ll ask (or demand) assistance.<\/p>\n<p>Also, ensure that your shelves and fixtures are adequately stocked. Instruct your staff to routinely check your shelves for items that are running low so they can replenish immediately. Doing so helps customers find what they\u2019re looking for quickly and easily, so they (and you) are less likely to feel inconvenienced.<\/p>\n<h3><b>Speed up customer service<\/b><\/h3>\n<p>Make sure your staff knows the importance of speed when serving customers. Many shoppers are extremely busy and have no time to wait around.<\/p>\n<p>How can you serve customers promptly without compromising quality?<\/p>\n<p><b>Hire additional employees<\/b>\u00a0\u2013 Having added help can keep your store running smoothly during the hectic Christmas season. See to it that you have a good staff-to-customer ratio so you\u2019re not making anyone wait. Remember, slow customer service is a huge consumer pet peeve. You\u2019ll prevent a lot of headaches simply by being prompt.<\/p>\n<p>Do note that hiring more people is just the first step. Equally important is ensuring that your staff is well-trained. Devote extra time to educating your employees (especially seasonal hires) about the ins and outs of your store. They should know your sales floor and stockroom like the back of their hand so they can easily find the right products for shoppers.<\/p>\n<p>Retail tech know-how also goes a long way, so see to it that your employees know how to quickly operate your equipment and retail software.<\/p>\n<h3><b>Speed up checkout<\/b><\/h3>\n<p>Many customer issues may also arise in the checkout area. From long lines to less-than-perfect payment technology, retailers need to anticipate and prevent potential problems that can occur when it\u2019s time to ring up sales. Here are a few steps you can take to improve the checkout experience during the holidays (and beyond):<\/p>\n<p><b>Use quick keys<\/b>\u00a0\u2013 Most\u00a0modern POS systems provide product shortcuts or on-screen buttons that speed up how items are added to a sale at checkout. If your system has this capability, be sure to enable it and add your most popular items. That way, when a customer buys a product that\u2019s already included in your quick keys layout, you can ring them up with just a tap of a button, instead of having to search for the item.<\/p>\n<p><b>Use integrated payments<\/b>\u00a0\u2013 Using a payment solution that integrates with your POS makes checkout a lot faster. Integrated payments allow sales to flow directly from your POS to your card reader. This means you won\u2019t have to manually key in the transaction information into the card reader, so sales are processed much faster. Not only that, but integrated payments prevent human error and are more secure.<\/p>\n<p><b>Enable contactless payments<\/b>\u00a0\u2013 While contactless payments such as Apple Pay aren\u2019t as widespread as credit cards, a growing number of consumers have adopted them.<\/p>\n<p>If you cater to a lot of these shoppers, start accepting contactless payments in your store. That way, people won\u2019t have to fumble with cards or cash. All they need is their phone, and they\u2019ll be good to go.<\/p>\n<p><b>Add registers and untether the checkout experience<\/b>\u00a0\u2013 Always be prepared to open new registers when it gets busy. For instance, if your POS can run on a laptop or iPad, you\u2019ll want to have extra devices in your store so you can quickly open a register when the lines get too long.<\/p>\n<p>That\u2019s what homeware store Borough Kitchen does in their business. \u201cAt peak times\u2026 we can add a new till instantly by switching on another iPad,\u201d shares founders David Caldana &amp; Justin Kowbel.<\/p>\n<p>Consider doing the same thing in your stores. Equip extra iPads or laptops with your POS so you can quickly bring them out when it gets crowded in your shops. And if you\u2019re using a tablet, you could even untether the checkout experience and ring up sales from anywhere in the store instead of being stuck behind the cash wrap.<\/p>\n<p>Rely on smart and updated\u00a0<a href=\"https:\/\/iconicerp.com\/ar\/\" target=\"_blank\" rel=\"noreferrer noopener\">restaurant POS software<\/a>\u00a0and the right people to manage your business operations smoothly while you prepare for the next steps of your business.<\/p>\n<p>Don\u2019t forget to follow us on\u00a0<a href=\"https:\/\/www.instagram.com\/iconicerp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instagram<\/a> for more restaurant trends and updates!<\/p>\n<p><span style=\"color: #ffffff;\">How to Deal with Difficult Customers: 11 Proven Tips for Retailers, How to Deal with Difficult Customers: 11 Proven Tips for Retailers, How to Deal with Difficult Customers: 11 Proven Tips Retailers, How to Deal with Difficult Customers: 11 Proven Tips for Retailers.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: center;\">{randomimage}wp-content\/uploads\/banners,100%,auto,Random image,https:\/\/iconicerp.com\/apply-for-trial\/{\/randomimage}<\/p>","protected":false},"excerpt":{"rendered":"<p>This post offers tips and insights to help you do just that. Our hope is by the end of the article, you and your staff will be more prepared to handle difficult shoppers. 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