{"id":14586,"date":"2022-06-03T10:00:54","date_gmt":"2022-06-03T07:00:54","guid":{"rendered":"https:\/\/iconicerp.com\/?p=14586"},"modified":"2022-06-27T17:41:31","modified_gmt":"2022-06-27T14:41:31","slug":"how-to-improve-employee-performance","status":"publish","type":"post","link":"https:\/\/iconicerp.com\/ar\/how-to-improve-employee-performance\/","title":{"rendered":"How to Improve Employee Performance"},"content":{"rendered":"\n\n\n
The ability of an organization to achieve its goals depends largely on employee performance\u2014employees who are fulfilled and productive can be instrumental assets in steering an organization toward success. Despite this, though, many managers find it challenging to motivate employees and improve their performance. As a manager, it’s vital that you purposefully design workplace structures and supports that can help lead your team to prosper. In this article, we discuss How to Improve Employee Performance.<\/p>\n

Work continues to evolve at dizzying speeds, and technology enables us to become more efficient than ever before. And yet, managing employees\u2019 performance and productivity have never been more challenging.<\/p>\n

You can implement processes for improving employee performance, though, and the best solutions are often simple ones. Better communication, clear expectations, and feedback go a long way toward improving work performance.<\/p>\n

Look no further\u2014the answers are right in front of you. We gathered up five tips to help you boost employee performance and avoid burnout:<\/p>\n

    \n
  1. Establish employee mentor programs<\/span><\/strong><\/li>\n
  2. Inspire employees to consider a career in retail<\/span><\/strong><\/li>\n
  3. Use incentives and perks to improve employee performance<\/span><\/strong><\/li>\n
  4. Equip employees with the technology they can use on the sales floor<\/span><\/strong><\/li>\n
  5. Limit overtime to avoid burnout<\/span><\/strong><\/li>\n<\/ol>\n

    1. Establish employee mentorship programs<\/h3>\n

    To perform well, employees need to be refreshed\u2014they need to feel connected to their workplace, not overwhelmed. To that end, one of the most effective tools for higher performance you can give your sales associates is each other.<\/p>\n

    Ryan Carruthers of Together Software, a company that builds mentorship program software, says that businesses that implement mentorship programs help avoid burnout and increase employee performance. \u201cThe best way to help employees grow and find fulfillment in their roles is by connecting them. Of course, organizations need to address the issues of unsustainable workloads, but that\u2019s the first step. Employees also need to feel part of a community. Communities with shared values make our work more meaningful, an effective antidote to burnout.\u201d<\/p>\n

    A mentorship program means your employees never stop learning, as top performers connect with new employees and workers with lower sales numbers. Both parties have best practices enforced this way: the mentor reinforces what it is they\u2019re doing that\u2019s so effective, and the mentee picks up the more intricate tips of the trade. It also fosters community and friendships, which can help employees enjoy their work more.<\/p>\n

    Using data from your point of sale is a good way to identify your strongest and weakest sellers. You can start by pulling reports for total sales at the end of shifts and making a note of who\u2019s on the floor when you have the highest and lowest sales. If you\u2019d like to dive a little deeper, try measuring upsells and customer value by the employee (get more tips on how here).<\/p>\n

    2. Inspire employees to consider a career in retail<\/h3>\n

    When your employees feel they\u2019re part of a budding career, they\u2019ll feel like their work has meaning and like they\u2019re important, and as such be more motivated to sell.<\/p>\n

    It might sound obvious, but training your employees properly is key to motivating them to sell more. Many busy merchants limit training to showing new employees around and training them on a point of sale. But to encourage your sales associates to see retail as a career they\u2019re invested in, you should keep the training going.<\/p>\n

    If you want your employees to perform well and stick around, ongoing training opportunities should be related to the career paths you plan together.<\/p>\n

    For example, retail giant H&M motivates its employees by explaining the paths to long-term careers in retail as opposed to hourly wage jobs. You can do the same for your sales associates. Show your employees what a career in retail looks like and where they could end up based on their strengths and interests\u2014such as shift, store or district managers, visual merchandisers, or buyers and planners.<\/p>\n

    By making these career paths tangible, you can boost employee performance as they take on long-term goals related to their development.<\/p>\n

    To continue to enforce an employee\u2019s ownership of their career, it\u2019s important to give your employees routine feedback. What did they do well and how could they improve? Make time for quarterly reviews where you go over your employees\u2019 goals, accomplishments, areas of improvement, and compensation increases. In addition, have frequent informal one-on-one discussions with them and make sure they\u2019re allowed to share their thoughts and concerns.<\/p>\n

    3. Use incentives and perks to improve employee performance<\/h3>\n

    Well-compensated employees are motivated to sell more. Revising your compensation and incentives could be more effective at boosting sales than any advertising you might do\u2014some companies find it 50% more effective, in fact.<\/p>\n

    Commission models are one of the more traditional ways of offering incentives to sales employees. Be warned, however: offering commissions can motivate sales associates, but can sometimes lead to resentment and unhealthy competition among staff. You want your staff to work as a team, but you also want to keep in mind that they want to make money just like anyone else. By giving the whole team a commission based on total sales, they\u2019ll still be motivated to sell, but won\u2019t fight over customers.<\/p>\n

    If a commission model isn\u2019t right for your store, you can still offer fun perks to keep employees happy. Martin Seeley, Chief Executive Officer at MattressNextDay, advises retailers to boost performance through rewards that employees can use in their personal time. \u201cAside from salary increase, you can provide other perks and benefits that they can enjoy personally. Some discounts, gift cards, and even online streaming subscriptions that they can use during their free time can be so much appreciated by employees.\u201d<\/p>\n

    \"How<\/a>4. Equip employees with the technology they can use on the sales floor<\/h3>\n

    Retailers with excellent customer experiences have a secret: nearly half of them are training employees on the tech that boosts customer engagement.<\/p>\n

    If you\u2019re using a cloud-based point of sale system, you can get that kind of technology into your employees\u2019 hands right away. When you arm your team with iPads that are running your point of sale (especially if you\u2019ve loaded it with product photos and tags by brand and category), you\u2019re essentially giving them a sales tool.<\/p>\n

    Sales associates can use iPads to quickly look up items that aren\u2019t on the floor. They can also look up purchase history by customer (if available) to suggest other items based on past purchases. An iPad can act as a digital catalog to help them suggest items on the spot without needing to run back and forth to the back room.<\/p>\n

    This connectivity helps boost employee performance by offering customers a more personalized, streamlined experience in the store. Whether they\u2019re new or they\u2019ve worked for you for years, being closely connected to inventory and customer data means they come across as experts to your customers.<\/p>\n

    5. Limit overtime to avoid burnout<\/h3>\n

    Employees suffering from burnout can\u2019t give you their best performance, even if they want to. Unfortunately, front-line worker exhaustion is plaguing the retail industry\u2014it\u2019s the top reason retail workers are quitting the industry entirely.<\/p>\n

    Saurabh Wani from ZoomShift, an employee scheduling software for the retail industry, says that her company has found businesses with daily or weekly overtime limits have less burnout. \u201cEmployees that are close to crossing the overtime limit should get to swap shifts with someone to take time off. This makes them mentally healthy and happy, and helps boost their productivity.\u201d<\/p>\n

    In addition to limiting overtime, try to avoid scheduling employees for the dreaded clopen shift\u2014where an employee who closed the night before must open the next day. Clopen shifts exhaust employees and tired sales associates aren\u2019t at the top of their game.<\/p>\n

    If you\u2019re currently suffering from a staffing shortage and can\u2019t give employees ideal schedules. Keep in mind the second and third top reasons retail workers are burning out: lack of appreciation and poor pay.<\/p>\n

    Implementing our other tips\u2014in particular, plotting out career paths and providing incentives. And increasing pay will help employees through busy periods while you fill out your team. These measures will help you in the hiring process as well, as they make your store an attractive place to work.<\/p>\n

    A little goes a long way for employee performance<\/h3>\n

    At the end of the day, retail workers want to be appreciated, respected, and compensated. You know you value your employees\u2014tweaking the way you do things even a little can help them feel it as well.<\/p>\n

    A cloud-based point of sale will help you out, from giving you ways to measure employee performance to equipping your sales associates with technology that impresses customers. Want to learn more about how iconicERP can help you become a successful owner? Talk to one of our experts<\/a> today.<\/p>\n

    How to Improve Employee Performance, How to Improve Employee Performance.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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    The ability of an organization to achieve its goals depends largely on employee performance\u2014employees who are fulfilled and productive can be instrumental assets in steering an organization toward success. Despite this, though, many managers find it challenging to motivate employees and improve their performance. 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