{"id":7631,"date":"2021-06-17T19:15:37","date_gmt":"2021-06-17T19:15:37","guid":{"rendered":"https:\/\/iconicerp.com\/?page_id=7631"},"modified":"2025-09-17T14:37:03","modified_gmt":"2025-09-17T11:37:03","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/iconicerp.com\/ar\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p data-start=\"255\" data-end=\"487\">At <strong data-start=\"258\" data-end=\"271\">IconicERP<\/strong>, we strive to deliver high-quality ERP solutions that empower businesses to manage operations effectively. Your satisfaction is important to us, and we are committed to ensuring transparency in our refund process.<\/p>\n<hr data-start=\"489\" data-end=\"492\" \/>\n<h2 data-start=\"494\" data-end=\"516\">1. General Policy<\/h2>\n<ul data-start=\"517\" data-end=\"755\">\n<li data-start=\"517\" data-end=\"618\">\n<p data-start=\"519\" data-end=\"618\">All purchases of <strong data-start=\"536\" data-end=\"594\">IconicERP software licenses, subscriptions, or modules<\/strong> are considered final.<\/p>\n<\/li>\n<li data-start=\"619\" data-end=\"692\">\n<p data-start=\"621\" data-end=\"692\">Refunds may be granted only under specific conditions outlined below.<\/p>\n<\/li>\n<li data-start=\"693\" data-end=\"755\">\n<p data-start=\"695\" data-end=\"755\">By completing a purchase, you agree to this Refund Policy.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"757\" data-end=\"760\" \/>\n<h2 data-start=\"762\" data-end=\"786\">2. Eligible Refunds<\/h2>\n<p data-start=\"787\" data-end=\"847\">Refund requests will be considered in the following cases:<\/p>\n<ol data-start=\"848\" data-end=\"1282\">\n<li data-start=\"848\" data-end=\"1032\">\n<p data-start=\"851\" data-end=\"873\"><strong data-start=\"851\" data-end=\"871\">Technical Issues<\/strong><\/p>\n<ul data-start=\"877\" data-end=\"1032\">\n<li data-start=\"877\" data-end=\"1032\">\n<p data-start=\"879\" data-end=\"1032\">If the software fails to function as described and our support team is unable to resolve the issue within <strong data-start=\"985\" data-end=\"1005\">15 business days<\/strong> of your support request.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1034\" data-end=\"1161\">\n<p data-start=\"1037\" data-end=\"1069\"><strong data-start=\"1037\" data-end=\"1067\">Incorrect Product Delivery<\/strong><\/p>\n<ul data-start=\"1073\" data-end=\"1161\">\n<li data-start=\"1073\" data-end=\"1161\">\n<p data-start=\"1075\" data-end=\"1161\">If you are delivered the wrong edition\/version of IconicERP than what you purchased.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1163\" data-end=\"1282\">\n<p data-start=\"1166\" data-end=\"1189\"><strong data-start=\"1166\" data-end=\"1187\">Duplicate Payment<\/strong><\/p>\n<ul data-start=\"1193\" data-end=\"1282\">\n<li data-start=\"1193\" data-end=\"1282\">\n<p data-start=\"1195\" data-end=\"1282\">If you were accidentally charged more than once for the same product or subscription.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr data-start=\"1284\" data-end=\"1287\" \/>\n<h2 data-start=\"1289\" data-end=\"1322\">3. Non-Refundable Situations<\/h2>\n<p data-start=\"1323\" data-end=\"1379\">Refunds will <strong data-start=\"1336\" data-end=\"1343\">not<\/strong> be issued in the following cases:<\/p>\n<ul data-start=\"1380\" data-end=\"1734\">\n<li data-start=\"1380\" data-end=\"1456\">\n<p data-start=\"1382\" data-end=\"1456\">Change of mind or dissatisfaction without valid technical justification.<\/p>\n<\/li>\n<li data-start=\"1457\" data-end=\"1578\">\n<p data-start=\"1459\" data-end=\"1578\">Purchases made for the wrong software version or edition if the correct version was clearly indicated on the website.<\/p>\n<\/li>\n<li data-start=\"1579\" data-end=\"1667\">\n<p data-start=\"1581\" data-end=\"1667\">Issues caused by third-party plugins, hosting environments, or custom modifications.<\/p>\n<\/li>\n<li data-start=\"1668\" data-end=\"1734\">\n<p data-start=\"1670\" data-end=\"1734\">Subscription periods already consumed before a refund request.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1736\" data-end=\"1739\" \/>\n<h2 data-start=\"1741\" data-end=\"1763\">4. Refund Process<\/h2>\n<ul data-start=\"1764\" data-end=\"2148\">\n<li data-start=\"1764\" data-end=\"1901\">\n<p data-start=\"1766\" data-end=\"1901\">All refund requests must be submitted in writing via our official <strong data-start=\"1832\" data-end=\"1867\">support channel or contact form<\/strong> within <strong data-start=\"1875\" data-end=\"1898\">30 days of purchase<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1902\" data-end=\"2008\">\n<p data-start=\"1904\" data-end=\"2008\">Our support team may require additional details or access to resolve issues before approving a refund.<\/p>\n<\/li>\n<li data-start=\"2009\" data-end=\"2148\">\n<p data-start=\"2011\" data-end=\"2148\">Approved refunds will be processed within <strong data-start=\"2053\" data-end=\"2075\">7\u201310 business days<\/strong>, and the amount will be credited back to your original payment method.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2150\" data-end=\"2153\" \/>\n<h2 data-start=\"2155\" data-end=\"2182\">5. Trial &amp; Demo Policy<\/h2>\n<ul data-start=\"2183\" data-end=\"2385\">\n<li data-start=\"2183\" data-end=\"2291\">\n<p data-start=\"2185\" data-end=\"2291\">Customers are encouraged to use the <strong data-start=\"2221\" data-end=\"2248\">free demo\/trial version<\/strong> before making a purchase.<\/p>\n<\/li>\n<li data-start=\"2292\" data-end=\"2385\">\n<p data-start=\"2294\" data-end=\"2385\">This ensures that you understand the features and compatibility of IconicERP before making a payment.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2387\" data-end=\"2390\" \/>\n<h2 data-start=\"2392\" data-end=\"2419\">6. Contact Information<\/h2>\n<p data-start=\"2420\" data-end=\"2549\">If you have questions about this Refund Policy, please get in touch with us at:<br data-start=\"2489\" data-end=\"2492\" \/>\ud83d\udce7 <strong data-start=\"2495\" data-end=\"2520\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2497\" data-end=\"2518\">admin@iconicerp.com<\/a><\/strong><br data-start=\"2520\" data-end=\"2523\" \/>\ud83c\udf10 <strong data-start=\"2526\" data-end=\"2547\"><a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2528\" data-end=\"2545\">www.iconicerp.com<\/a><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"At IconicERP, we strive to deliver high-quality ERP solutions that empower businesses to manage operations effectively. Your satisfaction is important","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-7631","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - IconicERP Cloud<\/title>\n<meta name=\"description\" content=\"With our easy to use yet powerful iconicERP system, you will be able to manage your sales and purchases, customers, finances, staff, and inventory at the touch of a button. 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